Faqs

This service is specifically designed to simplify your import process. By choosing this package, CTC Internimex JSC will act as your direct supplier. We will receive your detailed goods requirements, then proactively source the products, negotiate pricing, and execute all legal and logistical steps. The process involves providing official quotations, issuing Commercial Invoices and Packing Lists, drafting a binding international sales contract between you and CTC Internimex JSC, and finally proceeding with the direct supply of goods to your destination port.

Quality assurance is our top priority. Through our supplier verification and quality monitoring services, we implement stringent control processes. Our team of experts will conduct direct on-site inspections at factories and production facilities, gathering real-time images and videos of the manufacturing process, product quality, and packaging specifications. Our objective is to ensure that goods strictly comply with your contractual standards and commitments, providing you with absolute peace of mind.

We provide 7 comprehensive service packages designed to meet all your import-export needs, from initial consultation to end-to-end goods supply:

• Free Information Package

  • Description: Offers an overview of the market, products, import-export processes, and related matters. Helps clients gain a clear understanding before making decisions.
    
    

• Supplier Verification Package

  • Description: Verifies the reliability and capabilities of suppliers in Vietnam. We gather information on business licenses, production capacity, transaction history, and provide objective assessments for your peace of mind.
    
    

• Product Quality Monitoring Package

  • Description: Ensures product quality and packaging processes meet your exact requirements. We conduct on-site inspections at factories, providing real-time images and videos, guaranteeing goods meet standards before dispatch.
    
    

• Supplier Verification & Quality Monitoring Package

  • Description: This combined package offers comprehensive assurance by integrating supplier verification with continuous product quality oversight. It is designed to mitigate risks from partner selection to final product inspection, ensuring reliability and quality compliance.
    
    

• Shipping & Customs Package

  • Description: Handles all necessary logistics and customs procedures to transport goods from Vietnam to your destination port. Includes vessel/flight booking, export customs clearance, and related documentation.

  • Estimated Time: Approximately 15 days.
    
    

• Entrusted Import/Export Package

  • Description: We act on your behalf to manage the entire process, from procurement, quality monitoring, shipping, to customs procedures and related paperwork. You simply provide your requirements and receive goods at the destination port.

  • Estimated Time: Approximately 30-40 days.
    
    

• Goods Supply on Demand (International Trade)

  • Description: With this package, CTC Internimex JSC acts directly as your seller. We will receive your specific goods requirements, then proactively source products, provide quotations, issue commercial invoices and packing lists, draft the international sales contract between CTC and you, and directly supply the goods to you.

  • Estimated Time: Approximately 30-40 days.

The fees for our service packages are designed to be flexible and transparent, depending on the scope and specific requirements of each package. For services such as supplier verification or quality monitoring, fees will be quoted in detail based on complexity and estimated time needed. For comprehensive packages like entrusted import/export or goods supply on demand, the costs will encompass all items from goods value to logistics, customs, and related taxes/fees, ensuring no hidden charges. Please contact us directly to receive a quotation best suited to your needs.

Absolutely. We offer a Free Information Package, through which you can access contact information and product details of potential suppliers in Vietnam. Furthermore, if you already have a specific supplier in mind, we can conduct a detailed verification of that supplier at your request. Alternatively, we can introduce you to pre-vetted partners within our own network.

The service duration will vary depending on the chosen service package and mode of transportation (sea freight or air freight). For instance, basic shipping and customs services typically take approximately 15 days. For comprehensive entrusted import/export packages or goods supply on demand services, the entire process from when initiation to goods arrival at the destination port generally ranges from 30 to 40 days, ensuring efficiency and adherence to schedule.

Absolutely. CTC Internimex JSC is committed to supplying wood products exclusively from sustainably managed plantations, explicitly avoiding timber from natural forests. We prioritize suppliers who strictly adhere to harvesting regulations and relevant international certifications (where applicable), ensuring our products are environmentally friendly and meet the growing demands for social and environmental responsibility in the global market.

Our professional and dedicated support team is always ready to assist you 24/7. Please do not hesitate to contact us whenever you have questions, requests, or require assistance. You can find our detailed contact information, including email and phone number, on our website. We are always eager to listen and serve you.

We always prioritize resolving any disputes through good faith negotiation and direct mediation between the parties involved. Our goal is to find optimal solutions and preserve our partnership relationships. Should an amicable settlement not be achieved, the dispute will be referred to and finally resolved by the Vietnam International Arbitration Centre (VIAC) in accordance with its current arbitration rules. The arbitral award shall be final and binding upon all Parties.